Overview
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.
Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Beauty Square will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched.
We reserve the right to refuse or cancel an order for any reason, including inaccuracies, errors in product or pricing information, when we are unable to obtain authorization for payment, when delivery restrictions apply to a particular item, when the item ordered does not satisfy our quality control standards and is withdrawn, or when you do not meet the eligibility criteria set-out within the Terms and Conditions or any other problem identified by us.
By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the product(s) as set out in your order, including any delivery charges and or taxes applicable to that order
The products appearing for sale on the Website are subject to acceptance and availability. If, for any reason following the placement of an order for product(s), we are unable to supply a particular product, we will cancel your order partially and inform you as quickly as possible.
Returns: Refunds & Exchange
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed.
We are committed to providing you with a seamless shopping experience. If you receive a wrong item, a damaged / defective item, or are missing an ordered item, please contact us. 0096871506699
We will make every effort to dispatch replacement item when possible (UAE/KSA only), or provide a refund.
The following applies to all type of deliveries: missing, wrong or damaged item(s) should be reported by the customer as soon as possible to the Customer Service, within one (1) day after the delivery date.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Delivery & Local Pick-up
Our delivery partners will attempt to contact you up to 3 (three) times. Location must be sent for faster delivery. Phone number / Whatsapp must be complete and accurate to attempt delivery. Should these delivery attempts not be successful, your order will be cancelled and returned to our store. If prepaid, cancelled orders will be refunded once returned to our store. Please allow up to 14 days from this date for the refunded amount to show on your statement due to varying processing times between card issuers.
Local pick-up is a method that allows you to order and pay online, then collect your product(s) at our store in Salalah Gardens Mall. This method is free for all orders regardless of order value. Local pick-up and preparation timelines are subject to store opening hours. Once the order has been prepared and is ready for collection, you will receive a notification by SMS, Whatsapp and/or email. Customers can send someone else to pick up their order on their behalf. The person should also present the order number, the forwarded email or notification received, and his or her valid photo ID.
Cash on delivery is not eligible for this method.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us for questions related to refunds and returns.